Customers come to Morris Group and return to us because we are more than a distributor. We are your partner. We have served the manufacturing industry since 1941. Our companies provide complete, thorough, and expert manufacturing solutions. Our widespread coverage of the U.S. manufacturing industry means that our people are in the forefront of new developments. Our corporate structure facilitates exchange of product knowledge and engineering solutions amongst our sales and engineering teams. When you work with your local Morris Group company, you maintain the benefits of working with a familiar local source but also gain access to the knowledge, expertise and services of the entire Morris Group. From needs analysis to turn-key operation, Morris Group provides solutions for your manufacturing needs.
Capital Asset Lifecycle Management Program or CALM® Program
Our Capital Asset Lifecycle Management Program or CALM® Program provides long- term support, from the time a brand new machine is purchased, to the time it is retired. Through our network of companies, Morris Group has the resources to support you every step of the way.
Superior Application Engineering Resources
When you work with Morris Group, Inc., you draw upon a collection of the best and brightest minds to solve your manufacturing challenges. We have more than 160 full- time engineers on staff. We possess critical, patented, intellectual process knowledge in key industries including aerospace, defense and firearms, automotive, medical, and multifunction machining.
Morris Group, Inc. engineers are working every day to help manufacturers improve processes and maximize the productivity of their machine tools. One example of this commitment is Morris Group, Inc.'s leading role in creating the Invention Zone - an online support forum for Okuma THINC software developers. More real world examples can be found in our Solutions Center.
24/7 parts and service support
At Morris Group, Inc. we respond to customers' needs for service and parts on a round-the-clock basis. We maintain a large inventory of common replacement parts for same-day shipping. If a part is not in stock, we make every attempt to ship it within 24 hours of your call. Service personnel are dispatched the same day as your call in most cases. Our record of providing excellent customer service has received notice from our principal machine tool builders. In 2007, Morris Group companies scored 100% on Okuma's demanding Distributor Service Evaluation; we were named Distributor of the Year as a result of excellent scores in five major areas: service testing on mechanical and electrical components, 24/7 service and parts availability, customer satisfaction, parts inventory, and service technician / machine install ratio.
Long-term strategic alliances
Morris Group companies maintain solid, long- term relationships with our OEM equipment builders, including Tsugami (since 1978), Okuma (since 1981), and Haas (since 1990). Our sales and applications engineers work closely with all of our builders. The majority of our engineering staff has received on-site training in our builders' home offices, gaining thorough product knowledge that is essential to develop optimal solutions for your business today. Builders continually share news of new technology and pending developments with our sales and marketing staffs, giving our customers a competitive advantage. Morris Group companies will be there to support you and your equipment through its entire life cycle.
Our subsidiaries such as Machinery Finance Resources and Monster Accessories work directly with Morris Group, Inc. to provide customers with financing and machine tool accessories, including coolant systems and tooling.